SUA is a signatory to the General Insurance Code of Practice. The code aims to:

  • Promote more informed relations between insurers and the customers;
  • Improve cusumer confidence in the general insurance industry;
  • Provide better mechanisms for the resolution of complaints and disputers between insurers and their customers; and
  • Commit insurers and the professionals they rely upon to higher standards of customer service.
  • Further information on the Code of Practice can be found on the following website:


    Dispute Resolution:

    We will do everything possible to provde a quality service. However, We recognise that occasionally there may be some aspect of Our Service or a decision We have made that You wish to query or draw to Our Attenion.

    We have a Complaints and Dispute Reolution Procedure which undertakes to provide an answer to Your complaint within 15 working days.

    If You would like to make a complaint or access Our internal dispute reolution service please contact our office and ask to speak with the Compliance Manager.