SUA is a signatory to the General Insurance Code of Practice. The code aims to:
Further information on the Code of Practice can be found on the following website:
We will do everything possible to provde a quality service. However, We recognise that occasionally there may be some aspect of Our Service or a decision We have made that You wish to query or draw to Our Attenion.
We have a Complaints and Dispute Reolution Procedure which undertakes to provide an answer to Your complaint within 15 working days.
If You would like to make a complaint or access Our internal dispute reolution service please contact our office and ask to speak with the Compliance Manager.